Spa Policies

Cancellations & Rescheduling

Life happens — we simply ask for 24 hours notice to reschedule or cancel any appointment. With less notice than that, your deposit is retained.

Deposits & no-shows

A deposit reserves your practitioner, your room, and your hour, and is applied to your treatment price at checkout.

“I understand and agree that my appointment deposit is non-refundable for cancellation or rescheduling less than 24 hours before my appointment or in the event of a no-show.” — this acknowledgment appears at booking, and a $50 no-show fee applies to missed appointments.

Package Session Cancellations

Package and membership sessions follow the same 24-hour courtesy: a late cancellation or no-show deducts one session from your balance.

Payments & refunds

Treatments and products are non-refundable once provided. If something isn’t right, tell us — we would rather make it right than quote a policy at you.

Health & safety

Please disclose any medical conditions, medications, pregnancy, or recent procedures when booking and again at consultation. Some treatments have contraindications, and your practitioner may recommend an alternative — that honesty is part of the service.

Treatment eligibility & medical disclaimer

All spa services offered are cosmetic and wellness treatments only. They are not medical treatments and are not intended to diagnose, treat, cure, or prevent any medical condition. Our services are not a substitute for professional medical advice, diagnosis, treatment, or instructions from a licensed healthcare provider.

For health and safety reasons, we do not provide treatments to clients with open cuts or wounds in the treatment area. We also do not perform treatments on clients who are pregnant.

Children & guests

The studio is a quiet space. We can’t supervise children during treatments, so please arrange care before your visit. One accompanying guest is welcome in the lounge.

Arrival & Spa Etiquette

Arrive ten minutes early, phones on silent, voices low. The calm is the point — for you and for the guest in the next room.