OréliaQuestions
Frequently Asked Questions
Everything about visiting, booking, and belonging here.
01Your first visit
Every first visit begins with a conversation — how your skin behaves, how you sleep, what you want to change. Your practitioner then maps a plan and, if time allows, begins your first treatment the same day. Arrive ten minutes early so nothing feels rushed.
Start with the skin quiz on our homepage, or simply book a consultation. Telling us how your skin feels is enough — matching it to a treatment is our job, not yours.
Come as you are. For facial treatments, arrive without heavy makeup if you can. Skip strong exfoliants for 48 hours beforehand, and let us know about any new skincare prescriptions when you book.
02Booking & payment
A small deposit reserves your appointment and comes off your treatment price. Plans change — we simply ask for 24 hours notice to move or cancel, after which the deposit is non-refundable and a no-show fee may apply. Full details are on our policies page.
All major cards, contactless payment, and package credits. Session payment is settled at the studio; membership deliveries are billed monthly.
A package is a fixed course of in-studio sessions built around one goal — ideal when you want a defined start and finish. A membership is your at-home ritual: a curated collection of cleansers, serums and creams delivered every month, so the work continues between visits. Many clients run both.
Yes — for a set amount or a specific treatment. Ask at the studio or through the contact form and we will arrange one the same day.
03The studio
Yes — there is parking in the lot directly outside the building, a few steps from the door. We are in Suite 102, on the ground floor, so you walk straight in from your car.
Contact Us With Your Questions
No question is too small — especially before a first visit.